{"xsrfToken":"13bf836f72543feb3ec76c34b63a89888e457712_lout","branding":{"id":"4","key":"sup","name":"Support","portalBaseUrl":"/servicedesk/customer/portal/4"},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Bienvenue dans le Centre de support EMC2 !","sharedPortalName":"Centre de support EMC2","userInitialAnnouncementHeader":"Comment faire ?","userInitialAnnouncementMessageWiki":"<p>Tapez quelques mots dans le champ de recherche ci-dessus pour trouver les réponses à vos questions !</p>","translations":{"en-US":{"helpCenterTitle":"Bienvenue dans le Centre de support EMC2 !","sharedPortalName":"Centre de support EMC2","announcementHeader":"Comment faire ?","announcementMessage":"Tapez quelques mots dans le champ de recherche ci-dessus pour trouver les réponses à vos questions !","localeDisplayName":"English (United States)"},"fr-FR":{"helpCenterTitle":"Bienvenue dans Centre de support","sharedPortalName":"Centre de support","localeDisplayName":"French (France)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#90e212","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/22dde71d-7653-4eac-9a98-850eba401daa/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJhOWZlOWQzMC05ZDUyLTQ0MGUtYjI3OS02MzJjNTJkZTJlYWQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjIyZGRlNzFkLTc2NTMtNGVhYy05YTk4LTg1MGViYTQwMWRhYSI6WyJyZWFkIl19LCJleHAiOjE3MzQ5MDc3ODgsIm5iZiI6MTczNDkwNzE4OH0.Z5exJubNNxBxWa3ZuajsImzPKwayPS1getjCeUyJDsw&client=a9fe9d30-9d52-440e-b279-632c52de2ead&height=300&mode=fit","bannerMediaApiFileId":"22dde71d-7653-4eac-9a98-850eba401daa","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"4","key":"sup","projectId":10004,"serviceDeskId":4,"name":"Support","description":"<p>Bienvenue sur le portail support d'EMC2 Informatique. <br> Vous pouvez soumettre une demande Support à partir des options proposées.</p>","portalBaseUrl":"/servicedesk/customer/portal/4","onlyPortal":true,"reqTypes":[{"id":"23","name":"Autres questions","descriptionHtml":"","callToAction":"Autres questions","introHtml":"<p>Vous ne trouvez pas ce que vous recherchez ? Sélectionnez cette option et nous vous apporterons notre aide.</p>","icon":10549,"iconUrl":"https://emc2-informatique.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[5],"key":""},{"id":"21","name":"Questions concernant la facturation","descriptionHtml":"","callToAction":"Questions concernant la facturation","introHtml":"<p>Sélectionnez celui-ci si vous avez des questions au sujet de la facturation.</p>","icon":10536,"iconUrl":"https://emc2-informatique.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10536","groups":[5],"key":""},{"id":"25","name":"Signaler un bug","descriptionHtml":"","callToAction":"Signaler un bug","introHtml":"<p>Parlez-nous des problèmes que vous rencontrez.</p>","icon":10545,"iconUrl":"https://emc2-informatique.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10545","groups":[5],"key":""},{"id":"27","name":"Suggérer une amélioration","descriptionHtml":"","callToAction":"Suggérer une amélioration","introHtml":"<p>Vous voyez quelque part des pistes d'améliorations ? Nous sommes à votre écoute.</p>","icon":10539,"iconUrl":"https://emc2-informatique.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10539","groups":[5],"key":""},{"id":"26","name":"Suggérer une nouvelle fonctionnalité","descriptionHtml":"","callToAction":"Suggérer une nouvelle fonctionnalité","introHtml":"<p>Suggérez-nous votre idée pour une nouvelle fonctionnalité.</p>","icon":10535,"iconUrl":"https://emc2-informatique.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10535","groups":[5],"key":""},{"id":"20","name":"Support technique","descriptionHtml":"","callToAction":"Support technique","introHtml":"<p>Vous avez besoin d'aide pour installer, configurer ou pour résoudre un dysfonctionnement ? Sélectionnez cet élément pour demander de l'assistance.</p>","icon":10520,"iconUrl":"https://emc2-informatique.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[5],"key":""},{"id":"24","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Demande reçue de la part de votre canal dassistance de messagerie.</p>","icon":10527,"iconUrl":"https://emc2-informatique.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"22","name":"Questions de test produit","descriptionHtml":"","callToAction":"Questions de test produit","introHtml":"<p>Vous êtes en train d'essayer notre produit et vous avez besoin de plus d'informations ? Sélectionnez cet élément et nous serons ravis de répondre à vos questions.</p>","icon":10541,"iconUrl":"https://emc2-informatique.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[],"key":""}],"reqGroups":[{"id":5,"name":"Général"}],"orderMapping":{"5":[20,25,27,26,21,23]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"50562b20-6d7d-3f0f-ab24-1277ca0e997e","appLinkName":"System Confluence","appLinkUrl":"https://emc2-informatique.atlassian.net/wiki","spaceKey":"SUP1","spaceName":"Support","spaceUrl":"https://emc2-informatique.atlassian.net/wiki/spaces/SUP1","isServer":false},"labels":[],"projectKey":"SUP","serviceDeskId":4,"kbLinkDomainURLs":["https://emc2-informatique.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":4,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SUP","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"French (France)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJhOWZlOWQzMC05ZDUyLTQ0MGUtYjI3OS02MzJjNTJkZTJlYWQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAwNCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzQ5MDgzODgsIm5iZiI6MTczNDkwNzE4OH0.nE_0WQiBLxAFeHWmwG08EqXHzh_Up_gEiN3TW2IVR98","targetCollection":"upload-project-10004","endpointUrl":"https://api.media.atlassian.com","clientId":"a9fe9d30-9d52-440e-b279-632c52de2ead","tokenDurationInMins":20}},"reqCreate":{"id":20,"projectId":10004,"form":{"name":"Support technique","descriptionHtml":"","callToAction":"Support technique","intro":"<p>Vous avez besoin d'aide pour installer, configurer ou pour r&eacute;soudre un dysfonctionnement ? S&eacute;lectionnez cet &eacute;l&eacute;ment pour demander de l'assistance.</p>","instructions":"","icon":10520,"iconUrl":"https://emc2-informatique.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Résumé","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"multiselect","jiraFieldType":"components","fieldId":"components","fieldConfigId":"","label":"Composants ou produits","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"values":[{"value":"10018","label":"FAB - Fonctionnel","selected":false,"children":[]},{"value":"10019","label":"FAB - Outils","selected":false,"children":[]},{"value":"10020","label":"GAT - Fonctionnel","selected":false,"children":[]},{"value":"10021","label":"GAT - Outils","selected":false,"children":[]},{"value":"10011","label":"GCD - Fonctionnel","selected":false,"children":[]},{"value":"10012","label":"GCD - Outil","selected":false,"children":[]},{"value":"10010","label":"GMX / GM - Fonctionnel","selected":false,"children":[]},{"value":"10013","label":"GMX / GM - Outil","selected":false,"children":[]},{"value":"10016","label":"GSGD - Fonctionnel","selected":false,"children":[]},{"value":"10017","label":"GSGD - Outil","selected":false,"children":[]},{"value":"10008","label":"KANBAN","selected":false,"children":[]},{"value":"10022","label":"LOC - Fonctionnel","selected":false,"children":[]},{"value":"10023","label":"LOC - Outils","selected":false,"children":[]},{"value":"10014","label":"VA - Fonctionnel","selected":false,"children":[]},{"value":"10015","label":"VA - Outil","selected":false,"children":[]},{"value":"10009","label":"WEB","selected":false,"children":[]}]},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Pièce jointe","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/4/create/20","requestValidateBaseUrl":"/servicedesk/customer/portal/4/validate/20","calendarParams":{"firstDay":0,"date":"2024-12-22T18:39:48-0400","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"50562b20-6d7d-3f0f-ab24-1277ca0e997e","appLinkName":"System Confluence","appLinkUrl":"https://emc2-informatique.atlassian.net/wiki","spaceKey":"SUP1","spaceName":"Support","spaceUrl":"https://emc2-informatique.atlassian.net/wiki/spaces/SUP1","isServer":false},"labels":[],"projectKey":"SUP","serviceDeskId":4,"kbLinkDomainURLs":["https://emc2-informatique.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJhOWZlOWQzMC05ZDUyLTQ0MGUtYjI3OS02MzJjNTJkZTJlYWQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAwNCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzQ5MDgzODgsIm5iZiI6MTczNDkwNzE4OH0.nE_0WQiBLxAFeHWmwG08EqXHzh_Up_gEiN3TW2IVR98","targetCollection":"upload-project-10004","endpointUrl":"https://api.media.atlassian.com","clientId":"a9fe9d30-9d52-440e-b279-632c52de2ead","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}

{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=emc2-informatique","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"13bf836f72543feb3ec76c34b63a89888e457712_lout","baseUrl":"https://emc2-informatique.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://emc2-informatique.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"a9fe9d30-9d52-440e-b279-632c52de2ead","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"1bbcd6cc05c24578ba5abac6e76c7748","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}